Privacy Policy – CS Debt Counselling

Privacy Policy – CS Debt Counselling

1. Introduction

CS Debt Counselling (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access and use our website www.csdebt.co.za and related services. By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and other details submitted through contact forms or registration processes.

b. Automatically Collected Information: When you access our website, certain information may be automatically collected, including your IP address, browser type, device type, operating system, and usage data through cookies and similar technologies.

3. Use of Information

a. We use the personal information you provide to us for the following purposes:

  • To respond to your inquiries and provide information about our services.
  • To process your requests for debt counselling, insurance products, or ITC clearance notes.
  • To send you relevant updates, newsletters, or promotional materials (only if you have opted in to receive such communications).
  • To improve our website and services.

b. We may use automatically collected information for:

  • Analyzing website usage patterns and trends.
  • Customizing our website to your preferences.
  • Preventing fraud and enhancing the security of our website.

4. Sharing of Information

a. We may share your personal information with:

  • Our sister companies, CS Insure and CS Clear, when you express interest in their respective services.
  • Third-party service providers who assist us in providing our services. These providers are bound by confidentiality agreements and are not allowed to use your personal information for any other purpose.
  • Law enforcement agencies, regulatory authorities, or other authorized third parties if required by law or to protect our legal rights.

b. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your interactions with our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no data transmission over the internet or electronic storage system is entirely secure. Therefore, we cannot guarantee absolute data security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccuracies in your personal information.
  • Withdraw your consent for certain data processing activities.
  • Request the deletion of your personal information (subject to legal requirements).
  • Object to the processing of your personal information for certain purposes.

To exercise these rights, please contact us using the contact information provided in Section 12.

9. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect or store personal information from individuals under 18 years of age.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top of the page. Your continued use of our website after any changes signifies your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

CS Debt Counselling Address:149 Constantia Street, Dagbreek, Welkom, 9459

Email: admin@hellococo.co.za

Phone: 0573524115

This Privacy Policy was last updated on 20/07/2023